Terms and conditions
These terms and conditions apply to all purchases made through our ecommerce store. By placing an order, you agree to be bound by these terms and conditions. Please read them carefully before making a purchase.
Return Policy
We understand that sometimes you may need to return a product. That's why we offer a 14-day return period, in line with UK distance selling rules. If you are not completely satisfied with your purchase, you can return it within 14 days of receiving it for a full refund.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain items, such as personalized or custom-made products, may not be eligible for return unless they are faulty or damaged.
To initiate a return, please contact our customer service team within 14 days of receiving your order. They will provide you with further instructions on how to return the item. Please note that you will be responsible for the return shipping costs under all circumstances.
Once we receive the returned item, we will inspect it and notify you of the status of your refund. If the item is in its original condition, we will process the refund within 14 days. The refund will be issued to the original payment method used for the purchase.
Shipping
We offer fast and reliable shipping to customers in the UK. Please allow 1-2 business days for processing your order, then an additional 2 days for shipping.
Shipping costs will be calculated at checkout based on the weight and dimensions of the items in your order. We offer various shipping options to suit your needs, including standard and express delivery.
Please note that we are not responsible for any customs duties or taxes that may be incurred for international orders. These charges are the responsibility of the customer.
Privacy Policy
We take your privacy seriously and will only use your personal information to process your order and provide you with the best possible service. We will not share your information with any third parties, except as necessary to fulfill your order.
At pro-props.com, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website or make a purchase from us.
Information We Collect
When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, and referring website. We also collect information about how you interact with our website through the use of cookies and similar technologies.
When you make a purchase from us, we collect certain personal information from you, including your name, billing address, shipping address, payment information, and email address. We use this information to fulfill your order and communicate with you about your purchase.
How We Use Your Information
We use the personal information we collect to process and fulfill your orders, to communicate with you about your purchase, and to provide you with customer support. We may also use your information to improve and personalise your experience on our website, to analyse and understand how our website is used, and to send you marketing communications that may be of interest to you.
Sharing Your Information
We may share your personal information with third parties to help us fulfill your orders, process payments, and provide you with customer support. We may also share your information with service providers who help us analyze and understand how our website is used. We may also share your information with other industry suppliers if we suspect a crime is being attempted or has been committed.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Security
We take the security of your personal information seriously and take reasonable measures to protect it. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Rights
You have the right to access, correct, and delete your personal information. You may also have the right to restrict or object to certain processing of your personal information. If you would like to exercise any of these rights, please contact us using the contact information provided below.
Contact Us
If you have any questions or concerns about our Terms and Conditions or Privacy Policy, please contact us at info@pro-props.com.
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